1. Data controller
- Controller: Panamá 3D
- Address: El Cangrejo, Panama City
- Contact: hola@panama3d.com · Phone: +507 6000-0000
- Data protection contact: hola@panama3d.com
2. What we collect
We only collect data you provide or that your use of the site generates:
- name
- phone / WhatsApp number
- delivery address
- order details and any design files you send us
- Technical data: IP address, device and browser type, pages visited and access date/time (server logs).
- Purchase data: products, amounts, delivery address and billing details. Card data is processed directly by the payment gateway; we never store it.
We do not process sensitive data (health, ethnic origin, beliefs, sexual orientation, biometrics) unless you volunteer it with your explicit consent.
3. Why we use it and on what legal basis
We process your data to:
- quoting and printing your orders
- arranging payment and delivery
- answering your questions
- improving the site with aggregate statistics (only with your consent)
Legal bases: your consent (art. 6 Law 81/2019; art. 6(1)(a) GDPR), performance of a contract or pre-contractual steps you requested (art. 6(1)(b) GDPR), compliance with legal obligations (tax, accounting) and our legitimate interest in keeping the site secure and improving the service (art. 6(1)(f) GDPR), provided your rights do not override it.
Marketing communications are only sent with your consent, which you can withdraw at any time via the unsubscribe link or by writing to us.
4. How long we keep it
We keep data for as long as the relationship lasts or as needed for the purpose it was collected for. Afterwards it is blocked and kept only for statutory limitation periods (in Panama, generally up to five (5) years for tax and commercial obligations), then erased or anonymised.
Contact enquiries with no further relationship are erased after twelve (12) months. Subscription data is kept until you unsubscribe.
6. International transfers
Some providers are located outside Panama (for example, in the United States). Transfers are made under Law 81/2019 and its regulation, ensuring an adequate level of protection through contracts with data-protection clauses and, for EU residents, the Standard Contractual Clauses approved by the European Commission or another valid Chapter V GDPR mechanism.
7. Your rights
You may at any time exercise your rights of access, rectification, erasure, objection and portability (ARCO-P rights under Law 81/2019), as well as restriction of processing and withdrawal of consent (GDPR).
Write to hola@panama3d.com stating the right you exercise and attaching proof of identity. We respond within ten (10) business days under Law 81/2019 (one (1) month for GDPR requests).
If you believe we have not handled your request properly you may lodge a complaint with the Panamanian National Authority for Transparency and Access to Information (ANTAI, www.antai.gob.pa) or, if you live in the EU, with your national supervisory authority.
8. Security
We apply reasonable technical and organisational measures: encryption in transit (HTTPS), access control, backups and providers with recognised security certifications. No system is infallible; if we detect a breach that may affect your rights we will notify you and the competent authority as required by law.
9. Minors
The site is not directed at people under 18 and we do not knowingly collect their data. If we learn a minor provided data without parental authorisation, we will erase it.
11. Changes to this policy
We may update this policy to reflect legal or service changes. The current version and its date are always published on this page; material changes will be communicated through the usual channels.
Governing law: Republic of Panama.